BUSINESS PROCESS MANAGEMENT
Business process management (BPM) is a variety of tools and techniques used to support and manage the design, implementation, and improvement of operational procedures within an organization.
ANGER MANAGEMENT: UNDERSTANDING ANGER Anger can permeate every aspect of our relationships and our lives.
RISK MANAGEMENT Risk management has long been a key part of project management, but in recent years, it has become an increasingly important part...
MANAGING CUSTOMER SERVICE The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This...
PROBLEM SOLVING AND DECISION MAKING Many people lack the necessary skills to effectively solve problems and make decisions. Having a process in place can...
MARKETING AND SALES Marketing and sales are separate activities yet they are closely tied together. Marketing is all about identifying what customers want...
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